CY SERVICE

Priority Services

CYLASER systems are simple, robust machines using the best-available mechanical components and a maintenance-free laser generator.

But, even the best-available components require service from time to time, and CYLASER is ready to respond with a three tier protocol designed to maximize the effectiveness of our service team.

Note that the response is the same whether the machine is in or out of warranty.

Machine
Down


Customers receive immediate phone
and internet Team Viewer support
with next-day on-site visit for calls
placed before noon EST.



01

Machine Repair Request Not Affecting Machine Operation


Customers receive a phone response
within 48 hours and a phone
or internet diagnosis.
Depending on type of diagnosis,
on-site visit may be scheduled
for further diagnosis and repair.

02

Training and Support Not Critical To Machine Operation


Customers receive a phone
or email reply within 48 hours
to schedule the requested activity.
On-site visit or Team Viewer session
will be scheduled.

03

For any questions contact our customer care