CY Laser systems are simple, robust machines using the best-available mechanical components and a maintenance-free laser generator.But, even the best-available components require service from time to time, and CY Laser is ready to respond with a three tier protocol designed to maximize the effectiveness of our service team.Note that the response is the same whether the machine is in or out of warranty.
Priority One – Machine Down
Customers receive immediate phone and internet Team Viewer support with next-day on-site visit for calls placed before noon EST.
Priority Two – Machine Repair Request Not Affecting Machine Operation
Customers receive a phone response within 48 hours and a phone or internet diagnosis. Depending on type of diagnosis, on-site visit may be scheduled for further diagnosis and repair.
Priority Three – Training and Support Not Critical To Machine Operation
Customers receive a phone or email reply within 48 hours to schedule the requested activity. On-site visit or Team Viewer session will be scheduled.
- Spare Parts: Telephone (630) 208-1931 | Email:firstname.lastname@example.org
- Technical Support
& Field Service: Telephone (630) 208-1931 | Email:email@example.com
- Software Support: Telephone (630) 208-1931